Terms of Service

Alle Etiketten müssen gelesen werden, bevor Sie auf gekaufte Gegenstände, als gelegentlich die Informationen auf dieser Website angezeigt werden kann leicht von dem gedruckt auf der Flasche/Behälter/Karton usw.

Gibt
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.

Es gibt bestimmte Situationen, in denen nur teilweise Erstattungen gewährt werden: (falls zutreffend)
Jedes Element, das nicht in seiner ursprünglichen Bedingung, ist beschädigt oder fehlende Teile aus Gründen nicht aufgrund unseres Fehlers.
Any item that is returne

Please see extra info on European order returns.

Tracking Orders

Tracking information is provided with all orders via email on the day the order dispatches, and its absolutely essential you use the tracking details to track your orders journey. It is the customers full responsibility to ensure they have provided the correct shipping details, and to track their order from start to finish to avoid delays, shipping address errors, or to liaise with local couriers and customs for Non EU countries if needed. In any case that the above has not been adhered to a refund or replacement will not be offered.

If you are not in when your order arrives the delivery drivers normally leave a card. You can then either re arrange delivery or collect the items in person at your local depot. However, sometimes a card is not left, so it is vital that you track your order from start to finish to avoid delays or the possibility of the order being returned to us back at the warehouse.

European orders returned to the warehouse due to the customer not being present.

**Please read carefully below for extra info on EU/NON EU orders**

We use a fully tracked priority courier service for all European orders, which is a normally a fast Mon-Fri 3-5 day service. The courier service for your country will attempt to deliver the order as quickly and efficiently as possible, however its essential that you use the tracking details sent to you at the time of dispatch via email in case a card is not left by the courier, or there are customs issues to deal with in the case of non EU countries. If the courier is unable to deliver for whatever reason your order will generally be held in one of their local depots for around 3 days, and in this case the customer is expected to liaise with the courier to get the delivery rescheduled. In the case where there is difficulty finding the address, or the customer is likely to be away for an extended period, we would expect the customer to get the order redelivered to another address. In the event that the order is returned to us, and the customer has not taken the necessary action as mentioned above to find a suitable solution there will be a £60 returns fee charged when the item is received back into the warehouse. If the order is returned to us from a non EU country and the parcel is detained/destroyed or there is too much paperwork/litigation to get the items returned then no refund will be offered.

 If your order was not delivered within 2 weeks of your order date, you must get in touch with us so that we can assist you. After 3 weeks of ordering, if no actions were taken,  your order will be returned to sender.

If the order is returned to us from a non EU country and the parcel is detained/destroyed or there is simply too much paperwork/litigation to get the items returned then no refund will be offered

Erstattungen (falls zutreffend)
Sobald Ihre Rückkehr empfangen und inspiziert wird, werden wir Ihnen eine Email schicken, um Sie mitzuteilen, dass wir Ihr zurückgegebene Einzelteil empfangen haben. Wir informieren Sie auch über die Genehmigung oder Ablehnung ihrer Rückerstattung.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Verspätete oder fehlende Erstattungen (falls zutreffend)
If you haven’t received a refund yet, first check your bank account again.
Dann kontaktieren Sie Ihre Kreditkarte Unternehmen, kann es einige Zeit dauern, bevor Ihre Erstattung offiziell gebucht wird.
Dann kontaktieren Sie Ihre Bank. Es gibt oft einige Bearbeitungszeit, bevor eine Rückerstattung gebucht wird.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected]

Sale Items (falls zutreffend)
Nur reguläre Preise können zurückerstattet werden, leider Verkauf Gegenstände können nicht erstattet werden.

Austausch (falls zutreffend)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to:Youngevity Supplements UK Ltd, Logisticke Centrum - Vector Park, Priemyselna 1637/3, Svaty Jur, 90021, Slovakia. We offer a 100% satisfaction guarantee if you are not happy with a product please contact us and we will deal with your concern on a case by case basis. We may offer a partial or full refund and or a replacement item. 

Tracking Orders

Tracking information is provided with all orders via email on the day the order dispatches, and its absolutely essential you use the tracking details to track your orders journey. It is the customers full responsibility to ensure they have provided the correct shipping details, and to track their order from start to finish to avoid delays, shipping address errors, or to liaise with customs for Non EU countries if needed. In any case that the above has not been adhered to a refund or replacement will not be offered.


Geschenke
Wenn der Artikel als Geschenk markiert wurde, wenn Sie gekauft und direkt an Sie versendet wurden, erhalten Sie ein Geschenk Gutschrift für den Wert ihrer Rückkehr. Nach Erhalt des zurückgegebenen Elements wird Ihnen ein Geschenkgutschein per Post verschickt.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Versand
To return your product, you should mail your product to:Youngevity Supplements UK Ltd, Fulfilment by FHB Group, s.r.o, Logisticke Centrum - Vector Park, Priemyselna 1673/3, Svaty Jur, 90021, Slovakia.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Je nachdem, wo Sie wohnen, kann die Zeit, die Sie für Ihr ausgetauscht Produkt zu erreichen, variieren können.

Wenn Sie einen Artikel über £50, sollten Sie erwägen, einen trackable Versand-Service oder Kauf-Versand Versicherung. Wir garantieren Ihnen nicht, dass wir Ihren zurückgegebenen Artikel erhalten.