Conditions de service

Toutes les étiquettes doivent être lues avant d'être utilisées sur les articles achetés, car, occasionnellement, les informations affichées sur ce site Web peuvent varier légèrement de celles imprimées sur la bouteille, la boîte, etc.

Retourne
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.

Il y a certaines situations où seuls des restitutions partielles sont octroyées: (le cas échéant)
Any item not in its orig
Tout article retourné plus de 30 jours après la livraison

Please see extra info on European order returns.

Tracking Orders

Tracking information is provided with all orders via email on the day the order dispatches, and its absolutely essential you use the tracking details to track your orders journey. It is the customers full responsibility to ensure they have provided the correct shipping details, and to track their order from start to finish to avoid delays, shipping address errors, or to liaise with local couriers and customs for Non EU countries if needed. In any case that the above has not been adhered to a refund or replacement will not be offered.

If you are not in when your order arrives the delivery drivers normally leave a card. You can then either re arrange delivery or collect the items in person at your local depot. However, sometimes a card is not left, so it is vital that you track your order from start to finish to avoid delays or the possibility of the order being returned to us back at the warehouse.

European orders returned to the warehouse due to the customer not being present.

**Please read carefully below for extra info on EU/NON EU orders**

We use a fully tracked priority courier service for all European orders, which is a normally a fast Mon-Fri 3-5 day service. The courier service for your country will attempt to deliver the order as quickly and efficiently as possible, however its essential that you use the tracking details sent to you at the time of dispatch via email in case a card is not left by the courier, or there are customs issues to deal with in the case of non EU countries. If the courier is unable to deliver for whatever reason your order will generally be held in one of their local depots for around 3 days, and in this case the customer is expected to liaise with the courier to get the delivery rescheduled. In the case where there is difficulty finding the address, or the customer is likely to be away for an extended period, we would expect the customer to get the order redelivered to another address. In the event that the order is returned to us, and the customer has not taken the necessary action as mentioned above to find a suitable solution there will be a £60 returns fee charged when the item is received back into the warehouse. If the order is returned to us from a non EU country and the parcel is detained/destroyed or there is too much paperwork/litigation to get the items returned then no refund will be offered.

 If your order was not delivered within 2 weeks of your order date, you must get in touch with us so that we can assist you. After 3 weeks of ordering, if no actions were taken,  your order will be returned to sender.

If the order is returned to us from a non EU country and the parcel is detained/destroyed or there is simply too much paperwork/litigation to get the items returned then no refund will be offered

Remboursements (s'il y a lieu)
Une fois que votre retour est reçu et inspecté, nous vous enverrons un email pour vous aviser que nous avons reçu votre article retourné. Nous vous informerons également de l'approbation ou du rejet de votre remboursement.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Restitutions tardives ou manquantes (le cas échéant)
If you haven’t received a refund yet, first check your bank account again.
Ensuite, contactez votre société de carte de crédit, il peut prendre un certain temps avant que votre remboursement est officiellement affiché.
Contactez ensuite votre banque. Il ya souvent un certain temps de traitement avant un remboursement est affiché.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected]

Articles de vente (s'il y a lieu)
Seuls les articles à prix régulier peuvent être remboursés, malheureusement les Articles de vente ne peuvent pas être remboursés.

Echanges (s'il y a lieu)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to:Youngevity Supplements UK Ltd, Logisticke Centrum - Vector Park, Priemyselna 1637/3, Svaty Jur, 90021, Slovakia. We offer a 100% satisfaction guarantee if you are not happy with a product please contact us and we will deal with your concern on a case by case basis. We may offer a partial or full refund and or a replacement item. 

Tracking Orders

Tracking information is provided with all orders via email on the day the order dispatches, and its absolutely essential you use the tracking details to track your orders journey. It is the customers full responsibility to ensure they have provided the correct shipping details, and to track their order from start to finish to avoid delays, shipping address errors, or to liaise with customs for Non EU countries if needed. In any case that the above has not been adhered to a refund or replacement will not be offered.


Cadeaux
Si l'article a été marqué comme un cadeau lorsqu'il est acheté et expédié directement à vous, vous recevrez un crédit-cadeau pour la valeur de votre déclaration. Une fois l'article retourné est reçu, un chèque-cadeau vous sera envoyé par la poste.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Expédition
To return your product, you should mail your product to:Youngevity Supplements UK Ltd, Fulfilment by FHB Group, s.r.o, Logisticke Centrum - Vector Park, Priemyselna 1673/3, Svaty Jur, 90021, Slovakia.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Selon l'endroit où vous vivez, le temps qu'il peut prendre pour votre produit échangé pour vous atteindre, peut varier.

Si vous expédiez un article plus de £50, vous devriez envisager d'utiliser un service d'expédition suivi ou d'achat d'assurance-expédition. Nous ne garantissons pas que nous recevrons votre article retourné.