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Returnerar
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.

Det finns vissa situationer där endast partiella bidrag beviljas: (om tillämpligt)
Any item not in its orig
Alla objekt som returneras mer än 30 dagar efter leverans

Please see extra info on European order returns.

Tracking Orders

Tracking information is provided with all orders via email on the day the order dispatches, and its absolutely essential you use the tracking details to track your orders journey. It is the customers full responsibility to ensure they have provided the correct shipping details, and to track their order from start to finish to avoid delays, shipping address errors, or to liaise with local couriers and customs for Non EU countries if needed. In any case that the above has not been adhered to a refund or replacement will not be offered.

If you are not in when your order arrives the delivery drivers normally leave a card. You can then either re arrange delivery or collect the items in person at your local depot. However, sometimes a card is not left, so it is vital that you track your order from start to finish to avoid delays or the possibility of the order being returned to us back at the warehouse.

European orders returned to the warehouse due to the customer not being present.

**Please read carefully below for extra info on EU/NON EU orders**

We use a fully tracked priority courier service for all European orders, which is a normally a fast Mon-Fri 3-5 day service. The courier service for your country will attempt to deliver the order as quickly and efficiently as possible, however its essential that you use the tracking details sent to you at the time of dispatch via email in case a card is not left by the courier, or there are customs issues to deal with in the case of non EU countries. If the courier is unable to deliver for whatever reason your order will generally be held in one of their local depots for around 3 days, and in this case the customer is expected to liaise with the courier to get the delivery rescheduled. In the case where there is difficulty finding the address, or the customer is likely to be away for an extended period, we would expect the customer to get the order redelivered to another address. In the event that the order is returned to us, and the customer has not taken the necessary action as mentioned above to find a suitable solution there will be a £60 returns fee charged when the item is received back into the warehouse. If the order is returned to us from a non EU country and the parcel is detained/destroyed or there is too much paperwork/litigation to get the items returned then no refund will be offered.

 If your order was not delivered within 2 weeks of your order date, you must get in touch with us so that we can assist you. After 3 weeks of ordering, if no actions were taken,  your order will be returned to sender.

If the order is returned to us from a non EU country and the parcel is detained/destroyed or there is simply too much paperwork/litigation to get the items returned then no refund will be offered

Återbetalning (i förekommande fall)
När din retur har mottagits och inspekterats kommer vi att skicka ett e-postmeddelande till dig som meddelar dig att vi har mottagit din returnerade artikel. Vi kommer också att meddela dig om godkännande eller avslag på din återbetalning.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Försenade eller uteblivna återbetalningar (om tillämpligt)
If you haven’t received a refund yet, first check your bank account again.
Kontakta sedan ditt kreditkortsföretag, det kan ta lite tid innan din återbetalning är officiellt postat.
Nästa kontakta din bank. Det finns ofta en viss bearbetningstid innan en återbetalning bokförs.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected]

Försäljningsartiklar (i förekommande fall)
Endast ordinarie prissatta objekt kan återbetalas, tyvärr försäljningsobjekt kan inte återbetalas.

Utbyte (i förekommande fall)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to:Youngevity Supplements UK Ltd, Logisticke Centrum - Vector Park, Priemyselna 1637/3, Svaty Jur, 90021, Slovakia. We offer a 100% satisfaction guarantee if you are not happy with a product please contact us and we will deal with your concern on a case by case basis. We may offer a partial or full refund and or a replacement item. 

Tracking Orders

Tracking information is provided with all orders via email on the day the order dispatches, and its absolutely essential you use the tracking details to track your orders journey. It is the customers full responsibility to ensure they have provided the correct shipping details, and to track their order from start to finish to avoid delays, shipping address errors, or to liaise with customs for Non EU countries if needed. In any case that the above has not been adhered to a refund or replacement will not be offered.


Gåvor
Om objektet har markerats som en gåva när det köps och skickas direkt till dig, får du en gåva kredit för värdet av din retur. När den returnerade artikeln har mottagits kommer ett presentkort att skickas till dig.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Frakt
To return your product, you should mail your product to:Youngevity Supplements UK Ltd, Fulfilment by FHB Group, s.r.o, Logisticke Centrum - Vector Park, Priemyselna 1673/3, Svaty Jur, 90021, Slovakia.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Beroende på var du bor kan den tid det tar för din utbytta produkt att nå dig variera.

Om du skickar en vara över £50, bör du överväga att använda en spårbar frakttjänst eller köpa frakt försäkring. Vi garanterar inte att vi kommer att få din returnerade artikel.