FAQs

Where are you based?

We dispatch from Lancashire, England and have offices in London

 

Do you have a high street store?

No we are an internet only based company.

 

How Can I pay for items?

We accept all major credit cards and PayPal.

 

Do I have to pay additional import VAT or Duty as its from the USA?

No. All prices include import VAT and Duty

 

Can I return items? Yes as long as they are unopened and the returned item is received within 30 days of purchase.

 

Do you ship to my country?

We ship to all UK and European countries.

What happens if I'm not in when the order arrives?

In the UK a card is left by the driver, and you can either collect the order from your local post office or re arrange delivery for a suitable time.

In Europe you will also have a card left, and again you can either re arrange delivery or collect the items in person at your local depot.

Please read carefully below for extra info on European orders.

We use FedEx International Priority for European orders under 10kg, which is a normally a very fast 1-2 day service. FedEx will attempt to deliver the order, and if no one is present a card will be left and the items will be held in a local depot facility. It will generally be held in one of their local depots for around 3 days, and in this case the customer is expected to liaise with FedEx to get the delivery rescheduled. In the case where there is difficulty finding the address, or the customer is likely to be away for an extended period, we would expect the customer to get the order redelivered to another address. In the event that the order is returned to us, and the customer has not taken the necessary action as mentioned above to find a suitable solution there will be a £60 returns fee charged when the item is received back into the warehouse in the UK. There will also be a further postage charge applied if the customer wishes to have it resent.

How long do deliveries take?

UK delivery 1-3 working days. European delivery 2-3 working days.

Orders placed before 12 noon are usually dispatched the same day.

 

Does the Next Day Delivery Service deliver at the weekend?

No. The next day service is weekday only, and the order must be placed before     12 noon for same day dispatch. Next Day orders placed before 12 noon on Friday will be delivered on Monday.

 

Can I track my order?

Yes, tracking information is provided with all orders for both the UK and Europe.

 

Does the Healthy Start Pak contain all of the nutrients I need?

The Healthy Start Pak contains the 90 essential nutrients and is the building blocks for a nutritional supplementation program. However there are specific products added to make up the other packs that deal with specific health concerns.

 

Can you advise me on the supplements I need to take for my health issue?

The best place to source up to date information for specific health conditions is by listening to the latest dead doctors don't lie shows. However, we can also source specific protocol information for you directly through one of the original formula developers. Simply call in or email us for further info.