Terms Of Service
All labels must be read prior to use on purchased items as occasionally the information displayed on this website may vary slightly from that printed on the bottle/canister/box etc.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Please see extra info on European order returns.
Tracking Orders
Tracking information is provided with all orders via email on the day the order dispatches, and its absolutely essential you use the tracking details to track your orders journey. It is the customers full responsibility to ensure they have provided the correct shipping details, and to track their order from start to finish to avoid delays, shipping address errors, or to liaise with customs for Non EU countries if needed. In any case that the above has not been adhered to a refund or replacement will not be offered.
If you are not in when your order arrives the delivery drivers normally leave a card. You can then either re arrange delivery or collect the items in person at your local depot. However, sometimes a card is not left, so it is vital that you track your order from start to finish to avoid delays or the possibility of the order being returned to us back at the warehouse.
European orders returned to the warehouse due to the customer not being present.
**Please read carefully below for extra info on EU/NON EU orders**
We use a fully tracked priority courier service for all European orders, which is a normally a fast Mon-Fri 3-5 day service. The courier service for your country will attempt to deliver the order as quickly and efficiently as possible, however its essential that you use the tracking details sent to you at the time of dispatch via email in case a card is not left by the courier, or there are customs issues to deal with in the case of non EU countries. If the courier is unable to deliver for whatever reason your order will generally be held in one of their local depots for around 3 days, and in this case the customer is expected to liaise with the courier to get the delivery rescheduled. In the case where there is difficulty finding the address, or the customer is likely to be away for an extended period, we would expect the customer to get the order redelivered to another address. In the event that the order is returned to us, and the customer has not taken the necessary action as mentioned above to find a suitable solution there will be a £60 returns fee charged when the item is received back into the warehouse. If the order is returned to us from a non EU country and the parcel is detained/destroyed or there is too much paperwork/litigation to get the items returned then no refund will be offered. However, Non EU countries will be entitled to a refund less the cost of shipping plus any other customs or VAT charges associated with receiving the goods back into our EU based warehouse. Therefore Non EU countries order entirely at their own risk. Please note there will also be a further postage charge applied if the order is returned to us at the warehouse and the customer wishes to have it resent.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@youngevity-supplements.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@youngevity-supplements.co.uk and send your item to:Youngevity Supplements UK Ltd, Logisticke Centrum - Vector Park, Priemyselna 1637/3, Svaty Jur, 90021, Slovakia. We offer a 100% satisfaction guarantee if you are not happy with a product please contact us and we will deal with your concern on a case by case basis. We may offer a partial or full refund and or a replacement item.
Tracking Orders
Tracking information is provided with all orders via email on the day the order dispatches, and its absolutely essential you use the tracking details to track your orders journey. It is the customers full responsibility to ensure they have provided the correct shipping details, and to track their order from start to finish to avoid delays, shipping address errors, or to liaise with customs for Non EU countries if needed. In any case that the above has not been adhered to a refund or replacement will not be offered.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:Youngevity Supplements UK Ltd, Fulfilment by FHB Group, s.r.o, Logisticke Centrum - Vector Park, Priemyselna 1673/3, Svaty Jur, 90021, Slovakia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.